Shipping policy
Shipping Policy
At American Holiday, we are committed to getting your orders to you quickly and safely. We currently ship to all U.S. states using USPS (United States Postal Service) and UPS (United Parcel Service). Shipping rates and delivery times are calculated based on your location, selected shipping method, and the weight of your order.
Processing Time:
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons, such as holidays or sales events, processing times may be slightly longer.
Shipping Rates:
Shipping costs are calculated at checkout. We do not offer free shipping at this time unless specifically stated during promotions or events. All shipping charges are non-refundable once an order has been shipped.
Delivery Time Estimates:
Standard shipping generally takes 3–7 business days depending on the shipping carrier and your location. Expedited shipping options may be available at checkout. Please note that delivery times are estimates provided by the carrier and are not guaranteed.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for the tracking number to become active.
Shipping Delays:
We are not responsible for shipping delays caused by the carrier, weather conditions, incorrect addresses, or other factors beyond our control. If your package is significantly delayed, we recommend contacting the shipping provider directly using the tracking information provided.
Shipping Address:
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses.
Lost or Damaged Packages:
If your order arrives damaged or is marked as delivered but not received, please contact us at info@american.holiday within 5 business days. We will work with the shipping carrier to resolve the issue.